Welcome to Squall, an online multivendor marketplace operated by Squall Enterprises. By accessing or using our website (www.squall.co.ke), you agree to be bound by the following Terms & Conditions. These terms apply to all users of the site, including customers, vendors, and other contributors.
1. Acceptance of Terms
By using Squall, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.
2. Eligibility
To use Squall, you must be at least 18 years old and have the legal capacity to enter into agreements. By registering as a vendor or customer, you confirm that you meet these requirements.
3. User Accounts
3.1. Registration: You may be required to create an account to access certain features of Squall. When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
3.2. Account Termination: Squall reserves the right to suspend or terminate your account at any time if we suspect that you have violated these Terms & Conditions, engaged in fraudulent activity, or if your conduct harms the reputation of Squall or other users.
4. Vendor Responsibilities
4.1. Product Listings: Vendors are responsible for accurately describing the products they list for sale, including pricing, availability, and any other relevant details. Vendors must ensure that their products comply with all applicable laws and regulations in Kenya.
4.2. Order Fulfillment: Vendors must fulfill orders promptly and communicate with customers regarding the status of their orders. Vendors are responsible for packaging and shipping products in a timely manner, ensuring that items are delivered in good condition.
4.3. Returns & Refunds: Vendors must clearly state their return and refund policies in their store. Vendors are required to honor these policies and process returns and refunds in accordance with the terms provided.
4.4. Fees: Squall may charge vendors fees for using our platform. These fees will be clearly communicated and are subject to change. Vendors are responsible for paying all applicable fees on time.
5. Customer Responsibilities
5.1. Purchases: Customers are responsible for reading product descriptions, checking the accuracy of their orders, and providing accurate shipping information. By placing an order, customers agree to pay the total amount specified, including any applicable taxes and shipping fees.
5.2. Returns & Refunds: Customers should review the return and refund policies of the vendor before making a purchase. If a product is eligible for return, customers must follow the vendor’s instructions for processing returns.
5.3. Prohibited Activities: Customers are prohibited from using Squall to engage in illegal activities, including but not limited to fraud, intellectual property infringement, or any other activity that violates Kenyan law.
6. Payments
Payments on Squall are processed through secure payment gateways. Customers can choose from various payment methods, including mobile money, bank transfers, and credit/debit cards. Vendors will receive payments after the successful delivery of products, subject to any applicable fees.
7. Intellectual Property
All content on Squall, including text, graphics, logos, images, and software, is the property of Squall Enterprises or its licensors and is protected by Kenyan and international copyright laws. You may not reproduce, distribute, or create derivative works from any content on Squall without express written permission from Squall Enterprises.
8. Limitation of Liability
Squall Enterprises is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our site or services. This includes, but is not limited to, damages for lost profits, data loss, or other intangible losses.
9. Indemnification
You agree to indemnify and hold harmless Squall Enterprises, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of Squall or your violation of these Terms & Conditions.
10. Privacy
Squall values your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using Squall, you agree to the practices described in our Privacy Policy.
11. Changes to the Terms & Conditions
Squall reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the document. It is your responsibility to review these terms regularly. Continued use of Squall after any changes constitutes your acceptance of the new terms.
12. Governing Law
These Terms & Conditions are governed by the laws of Kenya. Any disputes arising from or related to the use of Squall will be subject to the jurisdiction of the courts of Kenya.
13. Contact Information
If you have any questions or concerns about these Terms & Conditions, please contact us at:
